Vanilla

Returns, Damages, and Shortages

Your 100% satisfaction is important to us.

We offer a 30-days policy for Returns, Damages, and Shortages

Damages & Shortages:

• If a product gets damaged or was faulty upon a delivery - It must be reported within 48 hours of receipt of goods.
• All merchandise leaves our warehouse in good condition.
• If cartons are delivered damaged, opened or re-taped, the customer MUST file a claim with the carrier at the time of delivery.
• If there was a shortage  - It is the customers responsibility to keep the carton the merchandise was shipped in. The carton is needed to file a claim on shorted merchandise.
• If the customer throws out the carton, or does not have the carton - BG Sales will be unable to credit the customer for the shorted or damaged merchandise.

RETURNS:

Only manufacturer defects or items with concealed damages as a result of shipping will be authorized for return. The merchandise returned must be in the original packaging and free of all customer markings and tags. All returns MUST have an authorization number. Unauthorized returns will not be accepted. Any return deemed "saleable" is subject to a 10% restocking fee or will be returned to the customer at the customer's expense. Item's discontinued by BG Sales or the manufacturers are not returnable and no credit will be issued. Authorizations expire 30 days after date of issue. Speak to a BG Sales Sales Rep. to obtain a return authorization.